Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name
• Email address
• Phone number
• Residential or business address
• Identification information where required
• Date of birth where required for regulated services
• Account and login information
• Communication and support information

Business Information

For clients using our software and technology services, we may collect business names, business contact information, project requirements, account information, and other information necessary to provide our services.

Financial Information

Where applicable, payment or financial services may require information such as bank account details, transaction information, payment identifiers, wallet information, and information required for verification. We may use regulated third-party payment processors, banks, financial institutions, payment service providers, or other authorized partners to process financial transactions.

We do not intend to collect more personal information than reasonably necessary for the relevant service.

2. How We Use Your Information

We may use collected information to:

• Provide and operate our services
• Develop and maintain software and digital products
• Create and manage customer accounts
• Process payments and transactions
• Verify identity and prevent fraud
• Provide customer support
• Communicate with customers and users
• Improve our products, services, and website
• Maintain security and prevent unauthorized activity
• Comply with applicable laws and regulatory requirements
• Meet accounting, auditing, reporting, and record-keeping requirements
• Send service-related communications
• Send marketing communications where permitted and where appropriate consent has been obtained

3. Digital Wallet and Financial Services

Softminion may develop or provide digital wallet, payment, money transfer, collection, or disbursement-related technology and services.

Where such services are offered, their availability may depend on applicable laws, regulatory approvals, licensing requirements, and partnerships with authorized banks, payment service providers, financial institutions, or other regulated entities.

Certain information may be required for customer identification, transaction monitoring, fraud prevention, sanctions screening, anti-money-laundering requirements, and regulatory compliance.

We may refuse, suspend, delay, or restrict a transaction where required by law, regulatory requirements, security controls, risk management procedures, or our partner institutions.

4. Sharing of Information

We may share information with trusted third parties where reasonably necessary to provide our services, including:

• Banks and financial institutions
• Payment processors and payment service providers
• Technology and cloud infrastructure providers
• Identity verification providers
• Fraud prevention and security providers
• Professional advisers, auditors, and legal representatives
• Government authorities and regulators where legally required
• Service providers acting on our behalf

We do not sell personal information as a business practice.

5. International Data Transfers

Because Softminion works with international clients and may use global technology providers, your information may be processed or stored outside Bangladesh. Where international transfers occur, we will take reasonable steps to ensure that information is handled securely and in accordance with applicable legal requirements.

6. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal and business information from unauthorized access, disclosure, alteration, loss, or misuse. However, no internet-based service can guarantee absolute security.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and satisfying legal or regulatory obligations.

Financial and transaction records may be retained for longer periods where required by applicable laws or regulatory requirements.

8. Cookies

Our website may use cookies and similar technologies to provide functionality, analyze website usage, improve performance, and remember preferences.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion where legally permitted
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is used

Some requests may be subject to legal, contractual, security, or regulatory limitations.

10. Third-Party Services

Our website and products may contain links to or integrations with third-party services. We are not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing their respective privacy policies.

11. Children's Privacy

Our services are not intentionally directed toward children where applicable law requires adult authorization. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. The updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Softminion Technology Limited
Mirpur DOHS, Dhaka, Bangladesh
Email:[email protected]
Website: https://softminion.com